We stand behind the quality of our Hi-Tech Diamond machines. That’s why they’re warranted to be free from defect for one full year from the date of purchase. Read more for details.
What does this warranty cover?
This warranty covers all structural and electrical parts of Hi-Tech Diamond motorized equipment. This includes the 4″/5″ Trim saw, 6″ Trim saw, 10″ Slab saw, All-U-Need rock/mineral model, All-U-Need glass/crystal model, Slant Cabber rock/mineral model and Slant Cabber glass/crystal model.
What does this warranty not cover?
This warranty does not cover any consumable goods. Per industry standard, consumable goods such as saw blades, diamond abrasives and/or polishing products are excluded. This warranty also does not cover any abuse, misuse, intentional damage, incorrect usage, failure to adequately take care of the machine, improperly following the instructions, servicing by someone other than Hi-Tech Diamond personnel, theft or loss and/or any act of nature (an accident caused or produced by any physical cause which cannot be foreseen or prevented, such as storms, perils of the sea, tornadoes, hurricanes, floods and/or earthquakes).
Who is covered under this warranty?
This warranty only covers the original purchaser of the equipment. It is non-transferable.
What is the warranty period?
This warranty service is in force for one full year from the date of your purchase. Please retain the original invoice of your machine for proof of warranty or register your machine with us.
Need our warranty service?
Contact Hi-Tech Diamond directly by phone at 1 (630) 596-9909 or by email at [email protected] and we will assist you through our warranty service. You must prove that you are under warranty by providing us with the original invoice of your machine or by registering your machine in order to receive our warranty service.
Extended warranty program
You’ve either made or are about to make a smart investment by purchasing a Hi-Tech Diamond machine so protect it with our extended warranty program! Extend this one-year manufacturer warranty for another one- or two-years and protect yourself against unexpected problems and costly repairs. In the event that your Hi-Tech Diamond machine needs to be repaired outside of this one-year manufacturer warranty, you can feel confident that your purchase is covered for longer than just one year. For more details, visit our Hi-Tech Diamond extended warranty page. Important note: You only have up to 45 days from the purchase date of your Hi-Tech Diamond machine to add this extended warranty.